September 15–16, 2026—SVEF Benefits Conference: Transformative Leadership

Session:  The Trust Paradox: Leading with Transparency in an AI-Driven Benefits World Date:  May 12, 2026  

 Date: Tuesday, September 15, 2026 

Time:  2–2:35 p.m. PT 

Location: Double Tree by Hilton San Jose, San Jose, CA

Register

As AI becomes the front door to employee benefits, transformational leaders must build trust through transparency, ethics, and empathy. This session challenges leaders to rethink automation, not just as a tech upgrade but as a trust-building opportunity. Drawing on behavioral science and real-world case studies, we’ll explore how to design AI-powered benefits experiences that are transparent, inclusive, and emotionally intelligent.

Key takeaways:

• Trust-building frameworks: Embed transparency and ethical oversight into AI-enabled benefits workflows.
• Human + AI design: Balance automation with empathy, especially in high-stakes moments like leaves, retirement, and health decisions.
• Real-world wins: See how AI assistants have improved engagement and reduced HR load—without sacrificing trust.
• Sarah Schutzberger, Benefits and Wellness Sr. Manager, Samsung

Speakers:

• Jenny Schuster, SVP National Practice Leader, Communications, Segal Benz