We help organizations tie together multiple channels to create an optimal end-user experience. Whether you’re integrating multiple digital channels, implementing a new platform (ServiceNow, Oracle Service Cloud, Workday, SharePoint), or launching other content knowledge bases, intranets, conversational AI tools, or web portals across your internal and vendor ecosystem, we can help you create an effective digital strategy that will drive measurable results.
We understand AI-forward, human-centric digital employee experience and the importance of connecting all your channels in the most effective way.
Our services include:
- Digital employee experience strategy
- Digital employee experience journey mapping
- Employee persona development
- Unbiased technology platform recommendations
- System implementation communications
- User experience consulting
- Content assessments, inventory, and migration
- Content development and maintenance
- AI or digital change management and content governance
Listening Activities: Surveys, Polls, and Focus Groups
Vendor Management and Communications Planning
