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Jennifer Benz September 6, 2012 3 min read

Three steps to successful employee benefits communication

The results from our Inside Benefits Communication Survey showed that in many cases, employers are failing to implement simple, proven best practices that could help them get the most value from their investment in benefits. Some key findings from the survey include:

  • Employers’ top goal is executing a successful open enrollment (60 percent).
  • Their biggest challenge is getting employees and families engaged year round (78 percent), followed by increasing participation in programs and benefits (50 percent).
  • Few are meeting all their goals—only 24 percent.

The survey results emphasized the need for clear, actionable steps and clarity on what companies should do and where they should invest limited budgets. We’ve boiled down all the benefits communication best practices to these three simple steps. Following them will make benefits communication more effective for any organization. Here they are with lots of articles and case studies to help you figure out the best approach for your organization.

1. Get Online

The first step to getting people to pay attention to their benefits information is to make it accessible. And the best way to do that is by putting it on the Internet—outside a company’s firewall. More than 78% of Americans now use the internet—up 152% since 2000—and 66% have a broadband connection at home. And employees want their benefits on the Internet: 80% of Gen X, 75% of Gen Y and 66% of younger baby boomers.

This first step is so critical that we’ve created a new product to help companies accomplish it. 

Read more about how this step works in some of our case studies:


2. Keep Talking

The next step is to communicate with employees year round. Reminding them about benefits once a year is not enough to get employees actively engaged in decisions about their health and finances. The key to doing this is breaking information into bite-sized chunks and using the right tools—social media is perfect for simple, conversational ongoing communication.

Read more about how this step works in some of our case studies:




Wellness and preventive care

Social media and mobile tools

Health care reform

3. Work Smart

You don’t have to do it alone! Use the vast free resources at your disposal, search the Internet, read trade publications, promote free services that support your benefits strategy and have high expectations of what your brokers, consultants and vendors provide.

Read more about how this step works in some of our case studies:

This step can be so helpful. Please let us know if you know of any other great resources. You can also check out our free resources.

Jennifer Benz

Jennifer Benz, SVP Communications Leader, has been on the leading edge of employee benefits for more than 20 years and is an influential voice in the employee benefits industry.